Fitbit Force: Customer Support

When BMR reviewed the Fitbit Flex we discovered that Fitbit doesn’t offer telephone based customer support. This is an unfortunate decision – although it’s one that’s working well for the company because their products continue to thrive. For our purposes though, it means there’s no credit on this issue for the Force.

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Email support proved to be very good and our test inquiries (detailed on the All Data page) all received a response within a few hours – well within the 24 hour time limit BMR typically enforces. Add to this a steadily improving support section on Fitbit.com and thriving communities dedicated to more support issues, socializing, and challenges/engagement and the result is a performance that’s just a touch below average. If the Force has a weakness it may be the lack of phone support – buyers will have to decide how important phone-based support is to them. If it’s a crucial consideration, Jawbone and Nike are the best logical alternatives based on our reviews.

Let’s wrap this up in the Conclusion.