Misfit Wearables Shine Customer Support

Customer Support is a category that’s proven difficult for all brands but Nike, which earned a perfect score. Unfortunately for the Shine, its performance in this category left much to be desired – see the table below:

SUPPORT CriteriaMisfit ShineFitbit FlexJawbone UP
Customer Support -
email and voice
(must answer w/in 5
rings with correct
answer or within 24
hours via email)
NO PHONE SUPPORT
Software support:
support@misfitwear
ables.com / Device
support: troublemakers
@misfitwearables.com
NO PHONE SUPPORT
https://help.fitbit.
com/customer/po
rtal/emails/new
800-529-2663 support@jawbon
e.com
Email
Q1 how long is warranty111
Q2 how long does the
battery last
110
Q3 can I download data
to spreadsheet
011
Phone
Q1 how long is warranty001
Q2 how long does the
battery last
001
Q3 can I download data
to spreadsheet
001
Online Community
Help/Tech Support
Section?
111
Challenges/Events/
Engagement?
011
Customer service via
mobile app?
110
TOTAL467

Like some manufacturers, Misfit Wearables has opted out of phone-based customer support. Foregoing this investment in infrastructure may be in keeping with the company’s phone-only console (there’s no Web site where you can check your stats), and the company’s target market may be perfectly OK with this minimalist approach. On the other hand, some customers may not be quite so sanguine.

On to the Conclusion!