Customer Support for Activity Monitors proved to be OK – only. The companies behind this review’s Body Analysis Scales fared significantly worse.

SUPPORTFitbit AriaiHealth HS5Withings WS-50   
TOTAL363
Customer Support - email and voice (must answer w/in 5 rings with correct answer or within 24 hours via email)NO PHONE SUPPORT https://help. fitbit. com/ customer/ po rtal/ emails/new1-855-816-7705 support@ ihealthlabs.comNO PHONE SUPPORT http://withings. zendesk.com/ anonymous_ requests/new
Email
Q1 how long is warranty010
Q2 how long does the battery last000
Q3 can I download data to spreadsheet010
Phone
Q1 how long is warranty010
Q2 how long does the battery last000
Q3 can I download data to spreadsheet000
Online Community
Help/Tech Support Section?111
Challenges/Goals/Engagement?111
Customer service via mobile app?111

Fitbit, iHealth, and Withings all seem to have ambitions to serve large employers or other large group or affinity-like markets. But when two out of three don’t even offer phone support (Fitbit, Withings), it raises questions regarding the readiness and commitment of these companies to serving large populations.

Email support isn’t much better, with Fitbit and Withings failing to answer within the 24 hour time limit and earning no credit as a result. iHealth had its own adventure by answering one out of three email questions incorrectly and missing two phone questions by routing the calls to voice mail for a call back. All have tech support, although it ranges in quality.

The wrap up – Conclusion.

Quick links to buy at Amazon