Withings Pulse Support

Support has always been a category ripe for (mis-) adventure, confusion, and occasional hilarity. The Withings WS-50 was reviewed when the Body Analysis Scale reviews were launched in mid-September. At the time Withings didn’t just drop the ball, they seemed to forget there was a ball in the first place. This time round the company’s results couldn’t have been more different.

SUPPORT CriteriaWithings PulseFitbit FlexJawbone UPNike+ FuelBand
Customer Support -
email and voice (must
answer w/in 5 rings
with correct answer or
within 24 hours via
email)
NO PHONE
SUPPORThttp://
withings.zen
desk.com/anon
ymousrequests/
new
NO PHONE SUPPORT
https://help.fitbit.
com/customer/po rtal/
emails/new
800-529-2663 support@jawbon
e.com
800-379-6453 http://nikeplus.ni ke.com/plus/sup port#answers/de tail/article/nikepl us-contact
Email
Q1 how long is
warranty
1111
Q2 how long does the
battery last
1101
Q3 can I download data
to spreadsheet
1111
Phone
Q1 how long is
warranty
0011
Q2 how long does the
battery last
0011
Q3 can I download data
to spreadsheet
0011
Online Community
Help/Tech Support
Section?
1111
Challenges/Events/
Engagement?
1111
Customer service via
mobile app?
1101
TOTAL6679

By the standards of all Body Monitor reviews to date, Withings’ email customer support is outstanding. The amount of time it takes to receive a human email response can now be measured in a couple of hours (in one case, less than 10 minutes), which is vastly better than their original score. On the flip side, no matter how well Withings did with email, they still don’t offer any support by phone.
Next up: our conclusion, pros, and cons for the Withings Pulse – Conclusion.

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